Carbonite Support > Managing Your Reseller Users

Managing Your Reseller Users

  • This article applies only to Pooled Storage Resellers

As a Carbonite reseller, you can manage access to your organization's account within the Pooled Reseller Portal. You will also be able to change a user's status from within your account. Users can have either a “User” or “Administrator” role. Only Administrators can make purchases and manage billing information on the account.

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Adding a Reseller User

Send an email to accelerate@opentext.com with the following information attached:

  • Full name
  • Preferred contact email
  • Intended role (user or administrator)
Removing a Reseller User
  1. To remove a reseller user, log into your account at https://portal.carbonite.com.
    You cannot select the original admin or the logged in user for deletion.
  2. Click the RESELLER USERS tab.
    Portal: Click Reseller Users
  3. Select a reseller user by placing a checkmark next to their name and click the Delete Selected button.
    Portal: Select the users and click Delete Selected

The reseller user will be removed from the account immediately.

Changing a User’s Access Level
  1. To change a user’s access level, log into your account at https://portal.carbonite.com.
  2. Click on the RESELLER USERS tab.
    Portal: Click Reseller Users
  3. Change the user’s access level by selecting the desired role from the drop-down-menu.
    Portal: Use the drop-down menu to assign the user to a User or Administrator role

The user is now assigned to the new role.

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