Managing Your Reseller Users
- This article applies only to Pooled Storage Resellers
As a Carbonite reseller, you can manage access to your organization's account within the Pooled Reseller Portal. You will also be able to change a user's status from within your account. Users can have either a “User” or “Administrator” role. Only Administrators can make purchases and manage billing information on the account.
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Adding a Reseller User
Send an email to accelerate@opentext.com with the following information attached:
- Full name
- Preferred contact email
- Intended role (user or administrator)
Removing a Reseller User
- To remove a reseller user, log into your account at https://portal.carbonite.com.
You cannot select the original admin or the logged in user for deletion.
- Click the RESELLER USERS tab.
- Select a reseller user by placing a checkmark next to their name and click the Delete Selected button.
The reseller user will be removed from the account immediately.
Changing a User’s Access Level
- To change a user’s access level, log into your account at https://portal.carbonite.com.
- Click on the RESELLER USERS tab.
- Change the user’s access level by selecting the desired role from the drop-down-menu.
The user is now assigned to the new role.